At Capital Stack, we are committed to transparency and professionalism in all of our services. Below is an outline of our Fulfillment Policy, including details on refunds, cancellations, and other related processes:
Refund Policy
Non-Refundable Fees: All fees charged for booked and attended appointments are non-refundable. This applies to the $300 per appointment fee as well as advertising expenditures incurred during campaigns.
Ad Spend: Any advertising costs paid by the client are non-refundable regardless of campaign results or outcomes.
No Guarantees: While we strive to deliver effective marketing and lead generation services, results may vary due to factors beyond our control. We do not guarantee a specific number of leads or appointments.
Cancellation Policy
Termination of Services: Clients may terminate their agreement with a written notice after at least one month of engagement, following the initiation of the payable period.
Cancellations for Booked Appointments: Appointments canceled by the client or not attended by the prospective investor will not incur charges. However, cancellations made after the investor has attended the meeting are subject to the standard fee.
Delivery and Performance
Service Delivery: We provide marketing services, including campaign creation, ad testing, and appointment setting, with the goal of increasing leads and securing investor meetings for our clients.
Client Responsibilities: The client must review and approve all marketing materials before publication. Once published, approved materials are considered final.
General Terms
Disputes: In the event of disputes regarding booked appointments or campaign outcomes, Capital Stack reserves the right to make final determinations as per the terms of the client agreement.
Policy Updates: Capital Stack reserves the right to update this policy as needed, with timely notification provided to all clients.